Frequently asked questions
Where will my massage or bodywork session take place?
Your massage or bodywork session will take place in a warm, comfortable, quiet room. Soft music may be played to help you relax. You will lie on a table especially designed for your comfort.
Must I be completely undressed?
Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session.
Will the practitioner be present when I disrobe?
The practitioner will leave the room while you undress, relax onto the table, and cover yourself with a clean sheet or towel.
Will I be covered during the session?
You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.
What parts of my body will be massaged?
A typical full-body session will include work on your back, arms, legs, feet, hands, head, neck, and shoulders.
What will the massage or bodywork feel like?
A relaxing Swedish massage is often a baseline for clients. In a general Swedish massage, your session may start with broad, flowing strokes that will help calm your nervous system and relax exterior muscle tension. As your body becomes relaxed, pressure will gradually be increased to relax specific areas and relieve areas of muscular tension. Often, a light oil or lotion is used to allow your muscles to be massaged without causing excessive friction to the skin. The oil also helps hydrate your skin. You should communicate immediately if you feel any discomfort so that another approach may be taken. Massage and bodywork are most effective when your body is not resisting.
Are there different kinds of massage and bodywork?
There are numerous types of massage and bodywork; various techniques utilize different strokes, including basic rubbing strokes, rocking movement, posture and movement re-education, application of pressure to specific points, and more. We can discuss which methods may be most appropriate for you.
What should I do during the massage or bodywork session?
Prior to the massage, feel free to ask the practitioner any questions about the technique or the upcoming session. During the massage, make yourself comfortable. The practitioner will either gently move you or tell you what is needed throughout the session (such as lifting your arm). Many people just close their eyes and completely relax, communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask.
How will I feel after the massage or bodywork session?
Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days.
What are the benefits of massage and bodywork?
Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage and bodywork is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being.
Are there any medical conditions that would make massage or bodywork inadvisable?
Yes. That's why it's imperative that, before you begin your session, the practitioner asks general health questions. It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor's care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.
What if I really need a massage but I really can't afford it?
We have contests every month on our Facebook page and discounts, coupons are sent via email (if we have your email address) prizes are different every month sometimes they are a free massage. Also, if you refer a clients who book with us and come in once we have seen them they receive $5 off their first visit and once seen you can receive $10 off your next visit. Refer six people get a FREE massage.
Ask us how the next time you come in and we will show you what to do. (Spread the word!)
What do I need to wear?
Come as you are. Once you get in the massage room the therapist will introduce you to the massage table and explain how to get on it. They will ask you to get completely undressed after they step out for a moment, as we prefer not to have to work around anything. You are welcome to leave undies on. It is standard massage practice to leave you covered at all times with a sheet and a large bath towel, with one area at a time skillfully uncovered to be worked on, and re-covered securely when that area is finished. You will be comfortable and modest, and the therapist will check in with you to make sure you are not too cold or too hot.
What is your cancellation/rescheduling policy?
Your appointment time has been reserved for you and nobody else. It is common courtesy, and in your agreement when you sign your intake form, to give no less than 24 hours notice for cancellations or rescheduling. Though we may make exceptions on a case-by-case basis, cancellations/rescheduling for any reason, within 24 hours of your appointment, are subject to a $35 cancellation fee, or 50%/100% of the full cost of your session, whichever is greater. If we can re-book your vacancy with another client, you will not be charged at all. Cancellations/rescheduling with less than 2 hours notice are treated the same as no-shows (missed appointments with no notice), and are charged at the full session rate, unless by some miracle we can fill your vacancy last-minute with another client. If you cancel because you are in labor, we ask for a minimum of 3 hours notice. Less than 3 hours notice maybe charged $35 or 50% or the full cost of your session.
We give you a bunch of reminders and confirmation requests to support you in honoring this window of time. Please double check your calendar and set adequate reminders!
What if I'm running late for my appointment?
We ask all clients to ALWAYS plan on arriving 5-10 mins early for any massage session. We strive to actually stay on time! If you are late, we will get you on the massage table quickly, and you will get whatever time remains of the session you are paying for. Just communicate with us if you are going to be late, and we'll see what we can do, but please understand that we don't usually have much wiggle room in our schedule. I
If you are so late that you have to cancel, see policy above for no-shows. (If you are early, and your therapist ends up taking you back a few minutes late, you'll still get the full time you booked and it's up to the therapist to make up time in her schedule.)
What is required in order to reserve my appointment?
Your full name, email address, mobile number, a credit or debit card on file to guarantee your appointment.
Do you take walk-ins?
No. But we sometimes have same-day/last-minute appointments. Please call/text first, or book online. Appointment is required.
Do you accept insurance?
No! At this time massage therapy is not covered by most insurances, however if you are a lucky one and yours does accept massage we can give you a print out of your session and you can submit it yourself to your insurance for reimbursement. We can however, accept a HSA or Flex-spending debit card with a major credit card logo to pay for your sessions. Contact us for details!